💳 MixCertificate Refund Policy

This Refund Policy applies to MixCertificate, a SaaS certificate generation tool by MixCommerce.

1. 📌 Policy Scope

This refund policy governs refunds for MixCertificate subscription plans and pay-per-use credits purchased by users.

2. 🧾 Eligible Products

• MixCertificate subscription plans (monthly/annual)
• MixCertificate Pay-per-Use credits

3. 🕐 Refund Eligibility

Refunds may be issued if a request is made within 7 days of the initial purchase and if one of the following applies.

• You have not used the service
• You encountered a technical issue that could not be resolved by our support team
• You were charged incorrectly

4. ❌ Non-Refundable Situations

The following are not eligible for refunds:

Credits that have already been used to generate certificates

Completed certificate sends

Custom services or requests

Renewal charges or partially used subscriptions

5. 📩 How to Request a Refund

To request a refund, please:

• Email our support team at support@mixcommerce.co
• Include in your email:
• Your Order ID
• Reason for refund
• Proof of issue (screenshots or logs, if applicable)

6. ⏱️ Review & Processing Time

Refund requests will be reviewed within 3 business days. If approved, refunds are typically issued within 5–7 business days via the original payment method.

7. 🔁 Special Cases

In certain situations, MixCommerce may offer full or partial refunds or account credits at its discretion even if the request falls outside standard eligibility.

8. 💳 Chargebacks

Initiating a chargeback without first contacting support may result in your account being suspended or terminated.

9. 🔄 Updates to Policy

MixCommerce reserves the right to update this Refund Policy at any time. Continued use after changes implies acceptance of the new terms.

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Need help? Contact us at support@mixcommerce.co